Section 1: Orders

• Q1: How do I place an order?
  A1: Simply browse our marketplace, add the products you want to your cart, and proceed to checkout. You’ll select your preferred payment method and confirm your order.

• Q2: Can I modify or cancel my order?
  A2: You can modify or cancel an order within 1 hour of placing it. After that, the order may already be processed for shipping.

Section 2: Payments

• Q1: What payment methods do you accept?
  A1: We accept MTN Money, Orange Money, Visa, and MasterCard.

• Q2: Is it safe to pay on your site?
  A2: Yes! All payments are encrypted and processed securely. We never store your full card details.

Section 3: Shipping & Delivery

• Q1: How long does shipping take?
  A1: Delivery times vary by location, but most orders arrive within 1–3 business days.

• Q2: Can I track my order?
  A2: Yes! Once your order ships, you’ll receive a tracking number via email or SMS.

Section 4: Returns & Refunds

• Q1: What is your return policy?
  A1: You can return items within 7 days of delivery if they are unused and in original packaging. Contact support to initiate a return.

• Q2: How long does it take to get a refund?
  A2: Refunds are typically processed within 5–7 business days after we receive the returned item.

Section 5: Account & Support

• Q1: Do I need an account to shop?
  A1: You can check out as a guest, but creating an account allows you to track orders, save addresses, and enjoy faster checkout.

• Q2: How can I contact support?
  A2: You can reach our support team via email at support@azoomar.com or through our contact page.

Still have questions? Don’t worry — our support team is ready to help. Contact us here anytime!