Refund & Returns Policy

At Azoomar SARL, customer satisfaction is our priority. As a multivendor marketplace, we work with different sellers to ensure product quality and a smooth shopping experience. This policy outlines the conditions for returns and refunds

1. Return Eligibility

You may request a return if:

      The item is damaged, defective, or incorrect upon delivery.

      The item is unused, in original condition, and in its original packaging.

      The return request is made within [7 days] of delivery.

Certain items may not be eligible for return due to hygiene or usage reasons (e.g., personal items, opened products).

2. Multivendor Responsibility

Since our platform hosts multiple sellers, return and refund approvals may vary depending on the vendor. However, we ensure that all sellers follow our minimum return standards.

3. How to Request a Return

To initiate a return:

      Contact our support team at info@azoomar.cm

  1. Provide your order number and reason for return
  2. Attach photos if the item is damaged or incorrect

      Our team will review your request and guide you through the next steps.

4. Refund Process

Once your return is approved and the item is received:

      Refunds are processed within 5–7 business days

      Refunds are issued via the original payment method:

    • MTN Money
    • Orange Money
    • Visa / MasterCard

5. Non-Refundable Situations

Refunds may not be granted if:

      The item has been used or damaged by the customer

      The return request is made after the allowed period

      The product is not in its original condition or packaging

6. Shipping Costs

      If the return is due to a seller error or defective product, return shipping may be covered.

      If the return is for other reasons, the customer may bear return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time:

      Check your payment account

      Contact your payment provider

      If the issue persists, contact us at info@azoomar.cm

8. Contact Us

For any questions about returns or refunds, please contact us:

      Email: info@azoomar.cm

      Phone: (+237)  697 905 772  /  677 312 935

We are committed to ensuring a fair and transparent process for both buyers and sellers on our platform.